Return & Refund

Return and Refund Policy

Thank you for shopping with us at PurrFlight! We value your satisfaction, and we’re committed to providing the best products for your furry friends. Please review our policy carefully before making a purchase, as our goal is to ensure clarity and fairness while also protecting our business.

 

1. Return Eligibility

• Unopened Products: To be eligible for a return or refund, the product must be unused, undamaged, and in its original, unopened packaging. Once the product has been opened or removed from its original packaging, it is no longer eligible for return or refund.
• Product Condition: We do not accept returns or refunds for items that show any signs of use, such as scratches, bite marks, or wear from pet interaction. Products that have been damaged or altered by the customer or pet are not eligible for a return or refund.

 

2. Return and Refund Request Timeline

• Order Cancellations: You may cancel your order within 24 hours of placing it. After this period, we begin processing your order, and cancellations may no longer be accepted.
• Return Requests: For eligible items, return requests must be submitted within 7 days of receiving your order. Beyond this timeframe, returns will not be accepted.
• Refund Requests: Refunds are only considered in cases where a product arrives defective due to a manufacturing error. Any defect claims must be reported within 7 days of receiving the product, with clear evidence (photos or videos) provided to support the claim.

 

3. Non-Returnable Items

• Due to hygiene and safety standards, we do not accept returns for items that have been used by pets or have been exposed to potential pet allergens.
• Clearance items, discounted items, and final sale items are not eligible for return or refund.

 

4. Return Process

1. Contact Us First: To initiate a return, please contact our Customer Support team at [email/contact info] within the applicable time period, along with proof of purchase and any necessary photos.
2. Approval Required: Returns sent back without prior approval will not be processed and will not be eligible for a refund.
3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

 

5. Refund Process

• Approved refunds will be processed back to your original payment method within 7-10 business days of receiving and verifying the return.
• Partial Refunds: If the product shows signs of damage or handling, only a partial refund may be granted at our discretion.

 

6. Damaged or Defective Items

If your item arrives damaged or defective, please reach out to our Customer Support within 7 days of receipt with photographic evidence. We will evaluate the claim and, if approved, provide a replacement or refund.

 

7. Contact Information

For any questions regarding our Return and Refund Policy, please contact us at purrflight@gmail.com.

 

By shopping with us, you agree to this Return and Refund Policy. Thank you for understanding and for choosing PurrFlight to bring joy to your cat’s life!